Refund & Replacement Policy

At klovic, every product is made with care. As most of our products are made-to-order or custom printed, we do not accept returns for reasons unrelated to manufacturing or shipping issues.

Replacement Eligibility

We offer a replacement or refund only if:

• You received the wrong product (wrong size, colour, or design).
• The product arrived damaged or defective.
• There is a major printing error that does not match your approved design.

To request a replacement, customers must contact us within 5 days of delivery with:

• Order ID
• Clear photos of the issue
• A short description

If approved, we will provide a replacement or refund.

Non-Refundable Situations

We do not offer refunds or replacements for:

• Change of mind
• Incorrect size ordered by the customer (Please refer to our detailed size chart before placing an order)
  
• Courier delays beyond our control

Order Cancellation

• Orders may be cancelled within 1 hour of placing the order.
• After production begins, cancellations cannot be accepted.

Refund Timeline

• Approved refunds will be processed to the original payment method within 5–7 business days.
• Approved replacements will be produced and shipped according to our normal production timeline.

For any questions, contact us at teamklovic@gmail.com